Terms and Conditions
Terms & Conditions of Sale:
To place an order: All orders are placed via the site - simply browse the catalogue, choose your items, click add to cart when you find an item you want, continue shopping and then, when you think you have finished shopping, check your basket to ensure you have all you need and the quantities are correct - amend as necessary, then go to checkout - its that easy. Follow checkout through the instructions provided.
Why set up an account?: An account is assigned to you with your email address automatically the first time you use the site. All you do when you order in the future is enter your email address and chosen password. Once done, you do not need to do this again. Your name, address and email is held and you do not need to type this in again. This allows access to your past and present account information and speedier checkouts in the future. Sensitive credit card information is never held on file.
Credit Accounts: Sorry, in order to maintain low costs we do not allow credit/pay-on-account customers using Box-It-In under any circumstances.
Despatch & Delivery: Please click on the Despatch & delivery tab on the Home page for all details.
Quality Control: All orders are triple-checked to ensure that everything is included in your order before despatch takes place. The standard of service is excellent and speedy. Only the finest materials are included in our stock and all items are counted, checked and passed properly so that you have no need to complain about any part of our service or products. Any concerns you have of any kind will be dealt with quickly and efficiently - please use our Contact Page to send us details. We respond to all emails within 24-hours maximum and will settle all concerns as a priority.
Return of an item: See the Returns Information below for details.
Cancelling an order: Once you pay for an order we automatically incur charges if Worldapay or Paypal is used. Therefore, once you have placed an order a minimum deduction of £2.50 or the charges incurred by us is (whichever is the greater) is deducted in your refund as an admin and cost refund charge. Also see 'Cancelling an order prior to despatch' at the bottom of this page. Also remember that once an order has been despatched you also incur the actual costs of the courier charges even if we re-call the item prior to delivery. Actual costs of delivery can exceed those charged by us but are never less than our standard cost.
Contacting Us: Please see the contact us tab on the Home page for full contact details.
Complaints: We work hard to ensure that complaints are not necessary. However, if you are not happy for any reason whatsoever, please email or telephone us and hopefully we can sort out your concerns in minutes. If you are still not happy at that stage then please use our contact form to make a complaint in writing and this will be dealt with formally and a response will be received within 48-hours. We endevour to settle any dispute of any kind within a maximum of 5 days and to your satisfaction
The information on this page is very important - please read thoroughly.
Before ordering, please bear in mind...
Returns, Refunds and Charges that may apply:
ACCEPTANCE OF DELIVERY:
By accepting delivery you are stating that the delivery was correct and acceptable at the time it was delivered. The packing slip is easily accessible at the top of your order and this must be pulled and checked before being signed for.
ONLY ACCEPT DELIVERY OF YOUR ORDER IF:
The packing slip will be at the top of your order and whilst the driver is there you are able to detach this easily and check for notes from us etc before signing for receipt if you are not entirely happy.
DO NOT ACCEPT YOUR DELIVERY IF:
Where appropriate, reject the item and sign the delivery stub with the driver as, eg: 'returned - damaged'.
If you accept delivery we are not able to enter into claims of damage not reported at the time of delivery where the item should have been rejected, or any shortfall on orders not reported at time of delivery to the driver and immediately to us via telephone on 0845 519 1877.
A 25% RE-STOCKING FEE WILL BE DEDUCTED FROM ANY REFUND WHERE THE FOLLOWING EXISTS:
These items are not suitable for re-selling and although they must be returned for inspection, the restocking fee is appropriate as delivery should not have been accepted. Returns are at the customers own cost and own arrangement. We are unable to arrange return of items for a customer under any circumstances, and therefore rejection upon delivery for this reason is important.
The couriers used by us are local independant couriers and cannot be used for your collection and return if required. Equally we are not able to arrange the collection of your order if another order is sent (ie delivery & collection). Packaging goods are expensive to transport and this cost would unfairly become an overhead that we feel is not acceptable, therefore please consider your purchased item types, sizes etc carefully in advance.
Claims of damage or other problems may not be entered into after signed delivery has taken place.
Each situation is considered individually, so please contact us in advance so we can try to sort out your query without undue concern to you.
Goods to be returned and received by us within 5 days of receipt for a refund with the following considerations:
Return of postage costs: The couriers used by us are local independant couriers and cannot be used for your collection and return for any reason. Where we agree that a return can be made and we are responsible, we will refund to you the cost of return up to the value that we charge as our flat rate fee to you. We may require proof of payment.
Goods must be returned to us in good condition, as delivered within 5 days of receipt by you.
Refunds: Upon the return and inspection of any goods, we will then issue a refund according to your returned items within 30 days via the same payment method used.
All items are standard quality and properly described within each category. Any questions relating to any item, please telephone us on 0845 519 1877 or email using the contact us page - we have trained staff that are there to help you to order the goods you need and satisfy your packaging needs without undue spending.
Certain exceptions cannot be made due to costs to the company - however, we always take all matters into consideration and will endevour to satisfy your order with consideration. We want you to return again and again - so we will do everything possible to keep you happy.
Cancelling an order (prior to despatch): Once you pay for an order we automatically incur charges if Worldapay, Paypal or Nochex is used. Therefore, once you have placed an order a minimum deduction of £5.25 or the charges incurred by us is (whichever is the greater) is deducted in your refund as an admin and cost refund charge. We reserve the right to additionally charge an admin fee of £2.99
In all cases please do note that where a customer cannot take delivery for their own reasons - i.e. they have not been available or have difficulty being available to take delivery, then any charges outlines above is deducted from the refund. The flat rate courier fee has been paid by us on your behalf and will not be refunded in any circumstances.
Refunds for any other reason can only be considered for up to a maximum of 30 days after the order date.
WE DO NOT REFUND:
THE STANDARD DELIVERY / COURIER FEE IS NEVER REFUNDED. WHERE THE ORDER WAS FREE P+P FOR ANY REASON THE ACTUAL COST OF DELIVERY TO YOU IS DEDUCTED FROM YOUR REFUND. WHERE THE DELIVERY TO YOU COST MORE THAN THE STANDARD FEE CHARGED - THE ACTUAL COST TO US IS DEDUCTED FROM ANY REFUND.
0845 519 1877